Help and support

Save or recover your progress

Sign in and complete learning setup once. When you sign in again on the same device, WhyArc reuses the age and learning plan saved for that account.

On another device, use the same sign-in method and WhyArc account. With profile saving enabled and a successful account connection, WhyArc restores your saved cloud profile, progress and learning plan. If no learning plan has been saved to your account, choose one once. A different Apple or Google identity may be a different account; WhyArc does not merge accounts automatically.

If account sync fails, retry when your connection is available. Learning already saved on this device remains available subject to your current AI account agreement. On a new device, wait for account recovery before setting up a replacement plan.

Sign-in help

Check spam for a verification email, then use Send another email if needed. Use Forgot password for email/password accounts. If the problem continues, send the displayed diagnostic code to jamesloopme@gmail.com. Never send passwords, tokens, original answers or payment-card details.

Subscriptions

Open Me → WhyArc Plus to purchase, restore or manage your subscription. Free includes 12 lessons and up to two newly completed lessons per local day. Plus includes all 120 current lessons, new Plus lessons released while the subscription is active, and up to six newly completed lessons per local day. Sign in to the WhyArc account that owns the purchase. Restore purchases does not charge you again. Apple handles billing, refunds and cancellation. A purchase pending approval grants no new access until verified. Cancelling renewal keeps the paid period unless Apple refunds or revokes it.

AI and reminders

Review and explicitly agree to the current AI account notice before account setup or continued registered learning. Existing accounts need the new agreement; older AI permissions are not upgraded automatically. You do not need to enable AI for every request. Coaching requires Plus, a supported account region, an enabled online service and current server authorization. Check the service status in the app; agreeing does not send an answer or enable the server. If the server reports written-answer AI disabled, no written-answer request is started. A request may still fail after submission; a failure or local science-model guidance must not be mistaken for an AI review. Open Settings → AI coaching & privacy to withdraw permission or finish a pending account-wide withdrawal. Registered learning pauses after withdrawal, but privacy information, data export, account deletion and sign-out remain available.

You can set up to two daily learning reminders, change their times or switch them off. Notification permission in your device settings is also required.

Privacy requests and deletion

Use Settings to export data or delete your account after confirming your sign-in. Deletion can take time to finish on the backend. Account deletion and Apple subscription cancellation are separate actions. For access, correction, export, deletion or under-13 privacy concerns, contact jamesloopme@gmail.com from your account email when possible.

Contact and provider information

Operated by Cao Jian. jamesloopme@gmail.com.

Firebase privacy · BytePlus processing notice · Apple billing support